Our Why, Our Way

Introduction

Prioritizing women’s safety is a primary value we all share.

The majority of our customers are women, whether in a commercial or residential environment. In addition to providing a fast-response and quality work, we train and focus on making sure that our female clients feel safe and comfortable whenever one of our employees, especially our plumbers and drain specialists, walk into their home or work space.

Every 1-Tom-Plumber technician will be exceptionally clean, courteous and well-trained from the top down to treat you with dignity and respect. We not only want you to feel safe, but when we’re around, we promise to keep you safe to the best of our ability. Our training begins and ends with honestly helping people feel safe.

Our Cause

Prioritizing women’s safety is a core value we all share.

The majority of our customers are women, in both commercial and residential settings. In addition to providing fast-response service and high-quality workmanship, we prioritize ensuring that our clients feel safe and comfortable whenever one of our employees, especially our plumbers and drain specialists, enters their home or workplace.

Every 1-Tom-Plumber technician is exceptionally clean, courteous, and well-trained to treat you with dignity and respect. Our commitment is not only to help you feel safe but to actively maintain your safety to the best of our ability. Our training is founded on the principle of honestly helping people feel secure.

Introduction

Our Values

Clean Clean
Exceed Customer Expectations Exceed Customer Expectations
Outstanding Customer Service Outstanding Customer Service
Urgent Urgent
Strive To Be Better Strive To Be Better
Team Players Team Players
Professional Professional

Customer Testimonials

We were in need of a weekend service to our laundry room washer line. Our calls were responded to immediately. Tyler arrived very promptly, he is very nice and professional. Took the time to answer...

Wilfredo G.

Cambridge, ON

Samantha was absolutely amazing, curtious and most helpful for my plumbing needs. They helped me out at both of my properties in Woodstock and Waterloo. Thank you

Greg H.

Waterloo, ON

I highly recommend 1-Tom-Plumber. Kyle was able to attend my home within an hour of calling for help for a sewer drain back up. He was fast, efficient, and very friendly. I will recommend them...

Kiana G.

Kitchener, ON

Brand Story

2021

Began to extend the reach of 1-Tom-Plumber’s services across the United States.

2018

1-Tom-Plumber was established with the opening of its first location in Milford, a suburb of Cincinnati, OH.

1861

1861

Thomas “Tom” Crapper made significant contributions to the plumbing industry, including the world’s first bath, toilet, and sink showroom. He held three patents for toilet improvements and invented the manhole cover. His dedication to modernization, detail, and sanitation inspired us to honor his legacy of quality and innovation by using his name.

2025

1-Tom-Plumber expanded into Canada opening its first location at the beginning of January.

Meet The Team

Jason Reis

Jason Reis

CEO

Jason Reis is a seasoned leader with a proven track record of building high-performing teams and delivering exceptional customer service. His career in franchising began as a multi-unit owner in the health field, where his businesses consistently ranked in the…

Heather Ciechorski

Heather Ciechorski

CFO & VP of Franchise Development

Ms. Ciechorski has been in franchising since 2015. She has over 25 years experience working in the Accounting and Finance Field. Ms. Ciechorski started out her career Auditing, preparing Year Ends and Tax returns for a Toronto Chartered Accountant firm.…

Jenny Noble

Jenny Noble

Vice President of Operations

Career Opportunities

Career Opportunities

Join the 1-Tom-Plumber team and build a rewarding career with opportunities for growth and hands-on experience!

Get In Touch